FAQ
🛍️ Orders & Shipping
How long does production and shipping take?
Each piece is made to order. Production takes 3–5 business days, and delivery usually takes 5–21 days depending on your location.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and times may vary by country.
Can I track my order?
Of course. Once your order ships, you’ll receive a tracking link by email.
💎 Product Details
Are the items made from real silver or gold?
Yes. Our pieces are crafted from high-quality sterling silver or 18K gold finish for lasting shine.
Can I customize my jewelry?
Definitely. You can personalize most designs with names, dates, or meaningful words.
How should I care for my jewelry?
Avoid contact with water, perfume, or chemicals. Wipe gently with a soft cloth and store in a dry place.
🎁 Returns & Exchanges
What if my item arrives damaged?
We’ll make it right. Contact us within 7 days with a photo.
Can I return personalized products?
Since personalized pieces are custom made, we can’t accept general returns but we’ll replace any item that arrives with a mistake or defect.
How do I start a return or exchange?
Email us at support@adornu.nl with your order number and reason for return.
💬 Payments & Discounts
Which payment methods do you accept?
We accept major cards, PayPal, Klarna, and other secure payment methods.
How can I use a discount code?
Enter your code at checkout before completing your order.
Is my payment information secure?
Yes. Our checkout uses encrypted payment technology to protect your data.
📦 Gift Options
Can I include a personalized message card?
Yes, many of our products include message cards. You can choose or customize yours at checkout.
Do you offer gift wrapping or luxury boxes?
All orders arrive in a free gift box. You can upgrade to our luxury LED box for an extra-special touch.
📧 Support
How can I contact customer service?
Email us anytime at support@adornu.nl.
When can I expect a reply?
We reply within 24–48 business hours, Monday to Friday.