FAQs

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our custom-made jewelry, orders, and policies.

💎 1. Do you make custom jewelry?

Yes! We specialize in creating personalized jewelry designed just for you. Whether it’s a name necklace, engraved bracelet, or a custom ring, we bring your vision to life with precision and care.

📐 2. How long does it take to make and deliver a custom piece?

Each custom jewelry piece is made to order.

• Production time: 5–10 business days

• Delivery time: 7–14 business days (depending on your location)
  We’ll send you a tracking number once your order ships.

💌 3. Can I make changes to my order after placing it?

If your order hasn’t gone into production yet, we can usually make small changes like name spellings or size adjustments.
Please contact our support team within 24 hours of placing your order to request a change.

✨ 4. What materials do you use?

We use high-quality materials such as sterling silver, gold plating, stainless steel, and premium stones.
Each item is carefully crafted to ensure shine, durability, and comfort.

🛍️ 5. Do you accept returns or exchanges?

Because each piece is custom-made, we cannot accept returns or exchanges unless the item arrives damaged or defective.
If there’s an issue, please contact us immediately with photos, and we’ll make it right.

🌍 6. Do you ship internationally?

Yes, we proudly ship worldwide. Shipping times may vary depending on your country and customs process.

📦 7. How can I track my order?

Once your jewelry has been shipped, you’ll receive an email with a tracking link so you can follow your order’s journey in real time.

💬 8. How can I contact your team?

You can reach our friendly support team anytime at:
📧 support@adornu.nl
We’re here to help with questions, order updates, or custom requests.

✨ Still need help?
We’re always happy to assist. Send us a message through our Contact Us page, and we’ll reply as soon as possible!